Return and Refund Policy

Return and Refund Policy

At Noe Perfumes, we strive to ensure that every product reaches you in perfect condition.
Since perfumes and aromatic materials are sensitive products, we maintain strict quality control.
Please read our Return and Refund Policy carefully before making a purchase on www.noeparfum.com.

1. Eligibility for Returns

• Returns are accepted only if the product received is damaged, defective, or incorrect.

• To be eligible for a return, the following conditions must be met:

  • The product must be unused and in its original packaging.

  • The seal, label, and packaging must remain intact.

  • You must notify us within 48 hours of delivery at info@noeparfum.com, along with clear photos or videos showing the issue.

2. Non-Returnable Products

For hygiene and safety reasons, we do not accept returns or exchanges for:

• Opened or used perfume bottles or fragrance oils.

• Products damaged due to misuse, mishandling, or improper storage.

• Items purchased during sale, clearance, or promotional offers (unless defective).

3. Return Process

If your product meets the eligibility criteria:

1. Email us at info@noeparfum.com within 48 hours of receiving the order.

2. Include your order ID, description of the issue, and supporting images/videos.

3. Once approved, we will provide you with return instructions and the shipping address.

4. Please return the item in its original condition and packaging.

The returned item will be inspected by our quality control team before processing a replacement or refund.

4. Refund Policy

• Once your return is approved, the refund will be initiated to your original payment method (credit/debit card, UPI, bank account, etc.).

• Refunds are typically processed within 7–10 business days after inspection and approval.

• Shipping charges (if any) are non-refundable unless the error was on our part.

• If your payment was made via COD (Cash on Delivery), we will request your bank details to process the refund electronically.

5. Order Cancellations

• Orders can be cancelled only before dispatch.

• Once the order has been shipped, cancellations are not permitted.

• If cancelled before dispatch, the full amount will be refunded to your original payment method within 5–7 business days.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect product:

• Notify us immediately (within 48 hours of delivery) at info@noeparfum.com.

• Provide your order number and unboxing photos or videos.

• We will offer a replacement or full refund, depending on the situation.

7. Late or Missing Refunds

If you haven’t received your refund within the stated timeline:

1. Recheck your bank account or payment app.

2. Contact your bank or payment gateway (Razorpay / PayU / Cashfree).

3. If the issue persists, contact us at info@noeparfum.com, and we’ll assist you promptly.

8. Contact Information

For all return, refund, or cancellation queries, please contact:

Noe Perfumes
10/19 Katra Wazir Khan, Near Punjab National Bank,
Agra – 282005, Uttar Pradesh, India
Email: info@noeparfum.com
Website: www.noeparfum.com